Step 1 — If for any reason you are unhappy with our service, please contact us.
Call us on: 0800 500 213
Email us: Using our online contact form.
Write to us: AA Insurance, PO Box 992, Shortland St, Auckland 1140
Step 3 — If our Customer Resolution Service is unable to resolve the issue, you will be issued with a letter of deadlock and you can contact the Insurance & Financial Services Ombudsman of New Zealand (IFSO) directly:
Phone: 0800 888 202
Post: IFSO Scheme, PO Box 10-845, Wellington, 6143
The IFSO Scheme provides a free and independent service in reviewing insurance and financial services complaints.