If you need to make a claim, we'll help you choose from our group of AA Insurance repairers to fix your vehicle. If your vehicle is repaired by one of our AA Insurance repairers, we guarantee the quality of workmanship, parts and materials used for your claim. This guarantee will remain in place while your vehicle is registered for road use in New Zealand.
If you want to go to your own repairer, we can choose to pay the cost to repair your vehicle to a standard comparable to the condition of your vehicle immediately before the event. We'll pay the lowest of the:
reasonable cost of the repairs as estimated by our assessor
amount we would have paid if we arranged the repair ourselves.
We won't be responsible for the quality of workmanship provided by your chosen repairer, and we won't be able to provide any guarantee relating to the repair.
You can find the full details of how we'll settle your claim in our policy document, under the section 'How we will settle your claim'. If you'd like to discuss this further, you can contact our Claims Team on 0800 500 216.