First, make sure that everyone is safe and out of danger – call emergency services if you need to.

Then you can exchange details with the other drivers or witnesses. It's important you get the name, address, phone number, vehicle registration and insurance company of the other driver involved in the accident. If an uninsured driver hits your vehicle, it's important that you also identify the person (ask to see his or her licence and note the number if possible), the car (make, model, colour and registration number), the contact details of any witnesses and, if a police officer attended, get his or her name and ID number.

Then report your claim online or call us on 0800 500 216 if it's urgent. We'll arrange for your car to be dropped off or picked up, assessed and repaired. If your car can't be driven, and we've accepted your claim, we'll cover the reasonable cost of towing or transporting your car to the nearest recommended repairer.