For most claims you will need to pay an excess when you make a claim with us. In certain circumstances your excess may be waived, your customer manager will discuss this with you.
In this section
- When do I pay my excess?
- Do I need to lodge a claim within a certain time period after an event?
- What is one event, one excess?
- Is there support available for people impacted by recent severe weather events, outside of insurance cover?
- How do I make a claim?
- What is an excess?
- If I didn't cause the accident will I still need to pay my excess?
- What details should I collect after being in an accident?
- How can I report a claim online?
- What happens if I start a claim online and can't complete it?