It may sound obvious, but check with towing companies before reporting your car stolen—it may just have been towed.
If your car has been stolen, tell the police. They'll want to know the make, model, and registration number of your car, where and when you last saw it, and whether it was locked or alarmed. They'll give you a file number to use in your claim. After that, you can report your claim online or by calling us on 0800 500 216.
In straightforward cases, we wait about 10 days for the car to be recovered. If it's not recovered during that time, we'll pay you the agreed value listed on your policy schedule - minus any applicable excess, any unpaid premium for your current policy term and any on-road costs (such as vehicle registration fees or road user charges) that aren't fully paid or up to date. We'll work hard to help you get back on the road as quickly as possible.