We will usually need information such as the make, model and brand of the item/s you're claiming on, but if you don't have those details handy, you will still be able to start your claim online. Just enter as much information as you can and your Customer Manager will get in touch within two working days, if not sooner. This may take longer for claims made over the weekend, on a public holiday, or during a high-demand weather event.
In this section
- When do I pay my excess?
- Do I need to lodge a claim within a certain time period after an event?
- What is one event, one excess?
- Is there support available for people impacted by recent severe weather events, outside of insurance cover?
- How do I make a claim?
- What is an excess?
- If I didn't cause the accident will I still need to pay my excess?
- What details should I collect after being in an accident?
- How can I report a claim online?
- What happens if I start a claim online and can't complete it?