Payments & Premiums
Discounts on your premium
- Do I still receive a Policy Loyalty Reward on my renewing car insurance policies?
- Am I eligible for a No Claims Bonus?
- How much is the AA Member Discount?
- How do I know if I’m eligible for an AA Member Discount?
- How do I find out if I’m currently receiving a discount on my premium?
- Do you offer any package discounts?
Understanding your premium
- Why do I pay more if my car has finance owing?
- What is the premium breakdown you’ve sent me?
- Why has my premium gone up even though sum insured has decreased?
- Why have reinsurance costs increased?
- I don’t live in a flood zone, earthquake prone or high risk area – why has my premium increased?
- Are AA Insurance the only ones impacted by a change in reinsurance costs or is this an industry wide change?
Paying for your premium
- My online payment isn’t working. How do I make a payment?
- Do you offer any buy now, pay later options?
- Are there any processing fees when paying via credit or debit card?
- I’ve received a text message advising that you were unable to process my latest bill and to update billing information via a link. Is this a scam?
- I want to postpone or suspend my insurance renewal, how do I do this?
- Can you help if I'm experiencing financial hardship?
Direct debits
- What is the ‘instalment schedule’ you’ve sent me?
- What happens if I miss a payment?
- Why can't I pay by automatic payment?
- Can I put my policy payments on hold?
- How do I change my payment frequency?
- Do you deduct payments during weekends or public holidays?