Payments & Premiums

Understanding your premium

• What do the different excesses listed on my policy schedule mean?
• What does ‘period of insurance’ mean?
• Why do you charge levies?
• What makes up my total premium?
• Why is last year’s premium on my renewal notice different to what I paid?
• The direct debits shown on my renewal notice in ‘last year’s premium’ are different to what I’m paying, and I didn’t make any changes to my policy?

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Paying for your premium

• What are my payment options
• How can I pay for my policy?
• What is my customer PRN?
• Why do I pay less for annual payments, compared to fortnightly or monthly payments?
• How do I pay for my annual premium via internet banking?

Direct debits

• What happens if I miss a payment?
• Why can't I pay by automatic payment?
• Can I put my policy or payments on hold?
• How do I change my payment frequency?
• Do you deduct payments during weekends or public holidays?
• How can I change the account that my direct debits are deducted from?