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  2. Payments & Premiums

Payments & Premiums

Understanding your premium

  • What do the different excesses listed on my policy schedule mean?
  • What does ‘period of insurance’ mean?
  • Why do you charge levies?
  • What makes up my total premium?
  • Why is last year’s premium on my renewal notice different to what I paid?
  • The direct debits shown on my renewal notice in ‘last year’s premium’ are different to what I’m paying, and I didn’t make any changes to my policy?
See all 9 articles

Paying for your premium

  • Can I pay for my policy by cheque?
  • What are my payment options
  • How can I pay for my policy?
  • What is my customer PRN?
  • Why do I pay less for annual payments, compared to fortnightly or monthly payments?
  • How do I pay for my annual premium via internet banking?

Direct debits

  • What happens if I miss a payment?
  • Why can't I pay by automatic payment?
  • Can I put my policy or payments on hold?
  • How do I change my payment frequency?
  • Do you deduct payments during weekends or public holidays?
  • How can I change the account that my direct debits are deducted from?
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