Payments & Premiums
Discounts on your premium
- In my No Claims Bonus refund email/letter it says, ‘bank account number ending in’. Where in my bank account is this number taken from?
- In my Policy Loyalty Reward refund email/letter it says, ‘bank account number ending in’. Where in my bank account is this number taken from?
- I have received a letter, email or text asking me to complete a form for a missed Policy Loyalty Reward. Is this a scam?
- What if I have multiple Car Insurance policies with AA Insurance that may have been affected by missed Policy Loyalty Reward?
- What is the process for refunding customers affected by any missed Policy Loyalty Reward?
- When will I receive a refund if I am affected by any missed Policy Loyalty Reward?
Understanding your premium
- Why has my premium gone up even though sum insured has decreased?
- Why has my premium gone up even though my agreed value has decreased?
- Why have reinsurance costs increased?
- I don’t live in a flood zone, earthquake prone or high risk area – why has my premium increased?
- Are AA Insurance the only ones impacted by a change in reinsurance costs or is this an industry wide change?
- I haven't made any home or contents claims in the past, why are my premiums going up?
Paying for your premium
- Do you offer any buy now, pay later options?
- Are there any processing fees when paying via credit or debit card?
- I’ve received a text message advising that you were unable to process my latest bill and to update billing information via a link. Is this a scam?
- I want to postpone or suspend my insurance renewal, how do I do this?
- Can you help if I'm experiencing financial hardship?
- Can I pay for my policy by cheque?