Payments & Premiums
Discounts on your premium
- The FMA have said you need to do additional refunds regarding the No Claims Bonus – am I entitled to anything?
- How much are the Multi Policy and AA Member Discounts?
- How do I know if I’m eligible for a Multi Policy Discount or an AA Member Discount?
- How do I find out if I’m currently receiving a Multi Policy or AA Member Discount?
- Do you offer any package discounts?
- Do I get a discount for having my full driver licence?
Understanding your premium
- Why has my premium gone up even though sum insured has decreased?
- Why has my premium gone up even though my agreed value has decreased?
- Why have reinsurance costs increased?
- I don’t live in a flood zone, earthquake prone or high risk area – why has my premium increased?
- Are AA Insurance the only ones impacted by a change in reinsurance costs or is this an industry wide change?
- I haven't made any home or contents claims in the past, why are my premiums going up?
Paying for your premium
- Do you offer any buy now, pay later options?
- Are there any processing fees when paying via credit or debit card?
- I’ve received a text message advising that you were unable to process my latest bill and to update billing information via a link. Is this a scam?
- I want to postpone or suspend my insurance renewal, how do I do this?
- Can you help if I'm experiencing financial hardship?
- Can I pay for my policy by cheque?