Payments & Premiums

Understanding your premium

• Why has my premium gone up even though sum insured has decreased?
• Why has my premium gone up even though my agreed value has decreased?
• Why have reinsurance costs increased?
• I don’t live in a flood zone, earthquake prone or high risk area – why has my premium increased?
• Are AA Insurance the only ones impacted by a change in reinsurance costs or is this an industry wide change?
• I haven't made any home or contents claims in the past, why are my premiums going up?

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Paying for your premium

• Do you offer any buy now, pay later options?
• Are there any processing fees when paying via credit or debit card?
• I’ve received a text message advising that you were unable to process my latest bill and to update billing information via a link. Is this a scam?
• I want to postpone or suspend my insurance renewal, how do I do this?
• Is the AA Insurance Hardship Fund still available?
• Can I pay for my policy by cheque?

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Direct debits

• What happens if I miss a payment?
• Why can't I pay by automatic payment?
• Can I put my policy payments on hold?
• How do I change my payment frequency?
• Do you deduct payments during weekends or public holidays?
• How can I change the account or credit card that my direct debits are deducted from?